Privacy Policy

Last Updated: 1st January 2026

Data Controller Information

globalhive B.V. is the data controller for the personal information we collect. We are a Dutch company registered under number 63581927, with our registered office at Dorpsstraat 14, 4839 GQ Breda, North Brabant, Netherlands.

Data Collection

The data we collect includes information you provide directly to us and information we collect automatically when you use our services. We collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, and postal address
• Communication Data: Messages, enquiries, and correspondence you send to us
• Technical Information: IP address, browser type, operating system, and device information
• Usage Data: Information about how you use our website and services
• Cookie Data: Information collected through cookies and similar tracking technologies
• Marketing Data: Preferences for receiving marketing communications and your interests

How We Use Your Information

We use your personal data for various purposes based on legitimate business interests, contractual necessity, or your consent. Here's how we use your information:

• Service Delivery: To provide, maintain, and improve our SaaS platform solutions
• Communication: To respond to your enquiries, provide customer support, and send service-related notifications
• Contract Management: To process and fulfil our contractual obligations
• Marketing: To send you promotional materials and updates about our services (with your consent)
• Analytics: To analyse website usage and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To protect against fraud, unauthorised access, and security threats

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary for performing our contract with you
• Legitimate Interest: Where we have legitimate business interests that do not override your privacy rights
• Legal Obligation: Where processing is required to comply with legal requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business
• Legal Requirements: When required by law, regulation, or court order
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Protection: To protect our rights, property, or safety, or that of our users

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Generally, we keep contact information for active business relationships and marketing communications until you opt out or request deletion. Technical and usage data is typically retained for up to 2 years for analytics purposes.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Access: Request access to your personal data and information about how we process it
• Rectification: Request correction of inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request limitation of processing in specific situations
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training on data protection principles.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may provide additional notice through email or other communication channels.

Contact Information

If you have questions about this Privacy Policy, want to exercise your rights, or need to contact us about data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data in violation of applicable privacy laws. In the Netherlands, the relevant authority is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).